Fayetteville Public Utilities (FPU) shall reasonably inform customers about rates and service practice policies by making such information available upon the customer’s application for service and upon request. This information can also be posted on FPU’s website, www.fpu-tn.com.
All retail rate actions initiated by FPU shall also be posted to the website. Notice of such change may also be published in the local newspaper.
Upon request from the customer, FPU shall provide a statement of the customer’s monthly consumption for the prior 12 months if it is reasonably ascertainable.
Approved by FPU Board of Directors - October 28, 2015 Effective date - January 1, 2016