With the impact of the novel coronavirus (COVID-19) disrupting much of our daily lives, Fayetteville Public Utilities wants to assure the community we serve that we are prepared to continue our operations throughout the duration of this public health crisis. As stewards of critical infrastructure, we have a detailed plan that ensures uninterrupted utility services to our customers. FPU has been working with local officials, including Fayetteville Mayor Michael Whisenant and Lincoln County Mayor Bill Newman as well as hospital and EMA officials to do what we can to contain the spread of the virus. We are carefully balancing customer service with the overall well-being of our customers, employees and the community we serve. With that in mind, please be aware of the following modifications to our operations:
Our lobbies are closed to walk-in traffic.
Our drive-thru window has extended hours to meet the needs of our customers. The drive-thru is open from 6:30 am - 5:30 pm.
We recognize the financial hardship that this event may create for many families, and our staff will work with our customers on a case-by-case basis to provide payment arrangements.
Our operations personnel will continue to do their important work to keep the utilities operating reliably. FPU will continue to respond 24 hours a day, and you can pay your bill through our drive-thru, SmartHub App, SecurePay and conduct most business services by phone. It is unfortunate that some will use events like this to take advantage of others. FPU reminds our customers to be aware of scams targeting utility consumers. FPU will never:
Call to threaten disconnection
Demand immediate payment with a prepaid card
Show up to your home and request access indoors
Ask for sensitive data like banking information via email or phone
This is a fluid situation, and we recognize that many businesses, individuals and families may be impacted by these unprecedented events. As this situation evolves, we are committed to being responsive to the needs of our customers, employees and community. Sincerely, FPU CEO/General Manager, Britt Dye