A LETTER FROM FAYETTEVILLE PUBLIC UTILITIES'
CEO/GENERAL MANAGER, BRITT DYE

Image

Strong utilities. 
Strong community.

In just a few months, the coronavirus has challenged our communities, nation and world in unprecedented ways. Both a public health and financial crisis, it seems that the impacts of COVID-19 will be with us for some time.
I am incredibly proud of the way our team at Fayetteville Public Utilities has responded to the virus. Even in the face of difficult restrictions designed to protect their health and the community we serve, our people have met the challenges they faced with incredible resolve and determination to serve their friends and neighbors.
Likewise, it is uplifting to see the community we serve rally to overcome our current difficulties. Local leaders, teachers, medical professionals, ministry leaders and others have stepped up to the plate, made the tough calls and provided compassion to those in need. When things needed to be done, you stepped up and did what was right.
Strong utilities and strong communities have a few things in common.
We adapt. The challenges of the last few months are unlike anything most of us can remember. Businesses, schools, churches and factories all closed to keep people safe from the virus, and creativity flourished. Small businesses provided new options. Teachers modified their curriculum and got it to their students. Ministers moved their church services online. Even FPU had to find new ways to provide the services our community depends on. We greatly appreciate the patience our customers have demonstrated during this unprecedented time. We have had to make numerous changes to lobby hours and normal working conditions. Throughout these adjustments the people of Fayetteville and Lincoln County have worked with us to operate in this new normal. We are strong because we adapt to overcome the challenges we face.
We care. One of the unexpected blessings of the pandemic has been an outpouring of goodwill. FPU has found opportunities to serve. We lit up our water silo with blue lights and placed blue ribbons around local healthcare facilities in the community. We also provided breakfast for healthcare workers on the front lines of the pandemic. We are strong because we care about the people around us.
We keep moving forward. Our community is resilient. The people who live here are resilient. The employees of  FPU are resilient. When things are difficult or even frightening, we don’t quit. We don’t sit down and give up. We do the things that need to be done. We persevere. We keep moving forward.
Regardless of the challenges we face, I am confident that the people of Fayetteville and Lincoln County will continue to find ways to adapt, demonstrate boundless compassion and, above all, keep moving forward, to be better tomorrow than we are today. 


Sincerely,
FPU CEO/General Manager, Britt Dye