Faytteville Public Utilities Internet

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  • The Telecom department has over 30 miles of fiber optic lines
  • Downstream/Upstream bandwidth max based on plan

Internet FAQ

  • I have an account with FPU High-Speed Internet service and was wondering what limitations are on email?
Accounts have a maximum storage limit of 500 megabytes of space stored on the server; If you exclusivly use the web interface to check your mail, that limits your total email volume. We recommend using a program on your computer such as Outlook Express, Windows Mail, Mac Mail, Thunderbird, etc to download email to your machine.
Our system also has a limit of 30 megabytes on individual emails sent through it. There are a couple of reasons for this, notably that the protocols and systems for transfering email were designed originally for small text messages, and large attachments tend to cause problems for mail providers, end users receiving (especially on dialup) and some mail clients programs/antivirus software.
  • What are my SMTP and POP3 mail server address?
Your SMTP and POP3 mail server addresses are both mail.fpunet.com.
  • Does FPU High-Speed Internet filter anything from the Internet to its cable modem customers?
FPU does not filter any content or data types on the customer side. We do scan for viruses in incoming emails on our mail server.
  • Should I be concerned about viruses on the Internet?
Very much so. Online virus activity is rampant with hundreds of new variants of viruses appearing daily. FPU recommends that all it's customers have some form of anti-virus software installed on their computer and that it be kept up to date. There are numerous popular antivirus programs for Windows and Macintosh computers. If you cannot afford software with a yearly subscription fee, there are many free antivirus programs available for personal use, such as Microsoft Security Essentials, AVG, Avast, Bitdefender 8 Free edition, and Antivir Personal. Viruses can infest your machine from numerous directions, including content hosted on web sites, attachments in emails, malicious downloads posing as legitimate software, files scattered on file sharing networks, file download sites, and files sent via instant messengers. While FPU does scan incoming email for viruses, we are unable to guarantee that all emails will be virus free.
  • Does FPU High-Speed Internet offer space for personal web pages as part of my account?
No, at this time we do not offer space for personal web pages.
  • How many email addresses do I get with my FPU High-Speed Internet service?
Each FPU internet account comes with two email addresses. Additional addresses are available for additional cost.
  • Should I check into getting a personal firewall for my home computer?
A home firewall is certainly an extra precaution that we would encourage. The firewall will limit or prohibit traffic from entering in to your computer through specified ports. It should be noted that FPU does not provide firewall technical assistance or service to the end-user. If you install a firewall on your system - it is up to you to maintain it. Most antivirus programs come with a slightly more expensive 'Internet Security' version that includes a built in firewall. Also, Windows XP and Vista include a built in firewall.
  • What kind of speed can I expect from FPU High-Speed Internet service?
You are allocated a speed based on your plan, generally 3, 5 or 10 Mbits.. What speed can you expect to get on the Internet? Realistically for the 3 Mb plan you should expect to see maximum download speeds of around 2800Kbps and upload speeds of 750Kbps to 1200Kbps. However download speeds vary greatly due to congestion on the sending server and what is generally referred to as 'net weather'. It's not unusual to see download speeds of less than 100Kbps if the site doesn't have the bandwith to pass the traffic to you as fast as you can take it. Also during certain periods of heavy load, such as when a large number of people are streaming information on a current event or live weather websites, congestion on FPU's circuits may result in a slowdown as well.
  • What is the service/support policy of FPU High-Speed Internet service?
FPU technicians are in-house 7:30 am to 4:30 pm M-F for cable internet service calls. For infrastructure related issues (servers or systems offline), we have technicians on call 24/7/365.
  • What kind of cable modem do I need to use FPU High-Speed Internet service?
We can provide you with a DOCSIS 3.0 compatible cable modem, either as a rental, or a direct purchase from FPU. If you decide to purchase a modem elsewhere it must be DOCSIS 3.0 (older 1.0, 1.1, and 2.0 version modems are no longer supported) compatible reputable name brand modem. Modems branded as 'DOCSIS 3.1' or 'DOCSIS 4.0' may not function on our network as those are not true standards.

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Net Neutrality Disclosure 
FPU offers a variety of broadband connection speeds, but does not guarantee these speeds as there are many factors that affect internet performance that are beyond our control. Therefore, FPU has a Net Neutrality Disclosure which you may read for more details about the service we provide. Please click on the attachment below to view the disclosure.



Net Neutrality Disclosure.pdf145.72 KB